Frequently Asked Questions
North London & Barnet area, including High Barnet, Whetstone, Borehamwood, North Finchley, Potters Bar, Arkley, Brunswick Park, Burnt Oak, Church End, Finchley Central, Cockfosters, Colindale, Colney Hatch, East Barnet, East Finchley, Edgware, Finchley, Friern Barnet, Golders Green, Grahame Park, The Hale, Hampstead Garden Suburb, Hendon, The Hyde, Mill Hill, Monken Hadley, New Barnet, New Southgate, Enfield, North Finchley, Oakleigh Park, Temple Fortune, Totteridge, West Hendon and Woodside Park.
The frequency depends on your own personal requirements. For all residential clients, we offer a 4 week and an 8 week cycle but find that 70% of our customers opt for the 4 week cycle. The same cycles are available for all commercial clients but we can tailor our services to suit your individual requirements.
For residential customers: we always leave a postcard after our clean with instruction on how you can pay (via Direct Debit, Bank Transfer or Cheque (a small surcharge applies to cheque payments)).
For commercial customers: we prefer to setup a Direct Debit payment but you can pay by BACS on receipt of your invoice.
No. Our system will not damage any properly maintained paintwork. It will in fact help protect paintwork from algae and lichen etc. However, if you have badly maintained or very loose or flaky paintwork, some paint may be removed during the cleaning process. If this is the case we would not recommend our H2O system but we would be pleased to offer another cleaning solution.
We will still clean your windows. With traditional window cleaning methods it is impossible to get a good result when it is raining. However, with the Pure H2O cleaning system, because we are using purified water and do not need to polish the glass, rain water (being almost pure) actually assists us in the cleaning process. Therefore we are able to leave your windows sparkling clean, even in the rain.
We also offer a rain guarantee whereby if you notice any imperfections on your windows as a result of us window cleaning in the rain, we will come and clean them again for free or offer a refund in full. No questions, no quibbles. You must contact us within 48hrs of your window clean for the rain guarantee to be valid.
We will have arranged a mutually convenient date and time to clean your windows prior to arriving. However, before we take on any job we always discuss property access, so that we are aware of whether you need to be in when we clean your windows. If we can clean your windows when you are out and you are happy for us to do so, then we will. We always call the evening before to remind you we are coming and to discuss the payment arrangements.